Q1 : What is the status of my order ??
A1 : You can track the status of your order from your “order history” section on your account page on the website.
Q2 : Can I change my order ?
A2 : We can only change orders that have not been processed for shipping yet.
Q3: Do you have physical stores ?
A3 : We currently don’t have any physical stores under our brand name. However, we do have several distributors in Lebanon and the MENA region. The full list of stores that resell our products can be found on our Location page.
Q4 : How long does it take to ship my order ?
A4 : Please reach out to our support through our helpdesk in order to provide accurate information as it is a case by case process.
Q5 : What payment methods do you accept ?
A5 : For the time being, cash on delivery payment mode is valid for sales inside Lebanon .
Q6 : Which currency will I be charged in ?
A6 : We currently only support USD for charging our customers.
Q7 : Where do you ship ?
A7 : Worldwide shipping applicable.
Q8 : How long does it take to ship my order ?
A8 : Please reach out to our support through our helpdesk in order to provide accurate information as it is a case by case process.
Q9 : Do you offer fast shipping ?
A9 : Please reach out to our support through our helpdesk in order to provide accurate information as it is a case by case process.
Q10 : How can I track my package ?
A10 : You can track the status of your order from your “order history” section on my account page on the website.
Q11 : What if I am not home ?
A11 : If you’re not home, the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
Q12 : Will I pay taxes for international shipping ?
A12 : Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
Q13 : Do you accept returns ?
A13 : We cannot accept returns as our items are food stuff.
Q14 : Can I exchange an item ?
A14 : We cannot accept exchanges as our items are food stuff.